The Help Scout Blog

Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.

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4 Steps Toward Building a Culture That's Aligned with Company Values
Growth & Culture4 Steps Toward Building a Culture That's Aligned with Company Values

Key lessons we've learned at Help Scout about building a values-aligned culture.

5 Ways to Develop an Effective Customer Service Management Strategy
Customer Service5 Ways to Develop an Effective Customer Service Management Strategy

Customer service management starts with how your support team interacts with customers, but it’s also a lot more than that. Here are five ways to help develop an effective customer service management strategy for your business.

The 18 Best Contact Us Page Examples + Best Practices
Customer ServiceThe 18 Best Contact Us Page Examples + Best Practices

A well-designed contact page helps visitors get in touch with you and reflects your brand's commitment to customer service. Here we explore the best contact us page examples along with best practices for creating an engaging and effective contact page for your website.

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Customer Service

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5 Ways to Develop an Effective Customer Service Management Strategy
Customer Service5 Ways to Develop an Effective Customer Service Management Strategy

Customer service management starts with how your support team interacts with customers, but it’s also a lot more than that. Here are five ways to help develop an effective customer service management strategy for your business.

The 18 Best Contact Us Page Examples + Best Practices
Customer ServiceThe 18 Best Contact Us Page Examples + Best Practices

A well-designed contact page helps visitors get in touch with you and reflects your brand's commitment to customer service. Here we explore the best contact us page examples along with best practices for creating an engaging and effective contact page for your website.

The 8 Best Knowledge Management Tools Compared (2023)
Customer ServiceThe 8 Best Knowledge Management Tools Compared (2023)

Looking for the best knowledge management tool to gather and distribute information for yourself or your team? Here are the top information management systems.

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Growth & Culture

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4 Steps Toward Building a Culture That's Aligned with Company Values
Growth & Culture4 Steps Toward Building a Culture That's Aligned with Company Values

Key lessons we've learned at Help Scout about building a values-aligned culture.

Customer Lifetime Value for Ecommerce: The Ultimate Guide
Growth & CultureCustomer Lifetime Value for Ecommerce: The Ultimate Guide

Customer lifetime value (LTV) is one of the essential elements in the world of ecommerce. It measures the total expected revenue from a single customer over the course of their relationship with your brand.

48 Ecommerce Interview Questions for Hiring the Right Team
Growth & Culture48 Ecommerce Interview Questions for Hiring the Right Team

Ask these ecommerce interview questions to find people with technical expertise, marketing acumen, customer-centricity, and a deep understanding of online consumer behavior.

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Inside Help Scout

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Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Inside Help ScoutQuarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More

Introducing the newest updates to the Help Scout platform! AI to quickly summarize conversation threads, Tags organizational enhancements, and more!

Help Scout’s AI Is at Your Service
Inside Help ScoutHelp Scout’s AI Is at Your Service

AI won’t replace customer support teams, it'll make their jobs easier. Learn more about AI in Help Scout and how our new AI-powered features will enable customer support teams to take their service to the next level.

We’ve Changed Our Minds About AI in Customer Service
Inside Help ScoutWe’ve Changed Our Minds About AI in Customer Service

Learn how and why AI is coming to Help Scout! Recent progress in AI, particularly the arrival of large language models and ChatGPT, have had us rethinking our approach to the value and application of AI in customer service.

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