Help Scout Classes

Free training and demos from the Help Scout team.

Hosted by the Customers Team

Live Product Walkthrough

Curious about Help Scout? Get a full tour of the app, see how it can help you manage all of your customer communications, and have all your questions answered live by our support team.

Productivity Tools in Help Scout

Doing the same repetitive actions over and over again? Learn how Workflows (automations) and Saved Replies can give you that time back.

Beacon & Messages

Learn how to use Beacon to surface help content and talk with customers, and understand how Messages gives you power to communicate proactively with your website visitors.

User Onboarding Workshop

Is your company is already using Help Scout and you need to get some training? Join us and we will take you through everything you need to know, plus answer any questions you might have.

Don’t have time to catch us live?

Check out our jumpstart videos, in-depth Help Scout walkthroughs, and best practice deep-dives to level up your support game!

Getting Started with Help Scout

Get a full tour of Help Scout: mailboxes, knowledge base, and live chat. We cover it all.

Beacon & Messages

Get a walk-through of your Beacon settings and learn how to provide instant, inline answers, recommend answers and much more.

Productivity Tools in Help Scout

Learn how automation tools in Help Scout can help your team save time and offer even better support to your customers

Help Scout for Education

Gmail and Outlook work for individual email, but not for managing communications at a school or university. Need something that looks like an inbox, but is much more powerful? Check out Help Scout.

Leveraging Beacon API

Learn how to update customer profile and custom attributes, segment your customers and prospects, and get custom snippets for popular actions.

Using the Help Scout API

Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our API.

Learn About Docs Knowledge Base

Get a quick tour of Help Scout’s integrated knowledge base in this introduction video. Empower your customers to find answers when they need them.

Integrate with Salesforce + Jira

Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your Jira issue tracking.

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

Try for free