Grow your business through personalized customer support
Help Scout is a customer communications platform dedicated to helping ecommerce teams deliver exceptional customer service, improve customer retention, and boost profits.
Leading ecommerce brands trust Help Scout
More questions answered, more orders placed
Bring conversations into one place
Track, prioritize, and respond to customers in one place. And send teammates notes within emails to collaborate on problems before hitting send.
Provide fast, personalized responses
View customer data, previous conversations, and activity alongside every support request so you can deliver faster, more personalized support.
Reduce manual work with automations
Set up powerful automations for repetitive tasks like sending automatic replies, escalating responses, and assigning requests to teammates.
All the features your team needs
Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.
Upgrade your email management
Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Track and display customer information to provide better support faster and avoid digging through multiple systems.
Help customers in real‑time
Provide 1:1, live support to your customers on your website or in your app
Start in minutes
Install Beacon on your website or in your app and start chatting with customers right away.
Work together live
Collaborate with the same notes, assignments, and permissions you use to manage email with your team.
Chat on your terms
Chat when your team is available, and seamlessly direct customers to other options when they're not.
Know who you’re talking to
Use tags and customer profiles to provide faster, more personalized help to each customer.
Provide customers instant answers
When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand customer needs
Track what your customers are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Ensure your knowledge base matches your brand with your own with custom company branding.
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your tech stack
Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
Help Scout makes my life infinitely easier. The ease of use for reports makes me a Help Scout devotee for life. We’ve been able to support more customers over time using Help Scout. We see an average of 30% growth year over year in tickets replied, and we have kept our response time consistent.”
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
A complete suiteInbox, chat, and knowledge base all come standard
Transparent pricingNo surprises or hidden fees
No contract requiredAdd or remove users whenever you need to
Ecommerce resources and use cases
Ecommerce companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award-winning blog.
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Growth & Culture8 Strategies to Skyrocket Ecommerce Customer Loyalty
If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store.
Growth & CultureHow Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups
These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers.
Inside Help ScoutCustomer Story: Threadless
Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human customer experience.